Testing and Monitoring eBook Part One: Automated Contact Center Testing & Monitoring 101 Intending to offer frictionless paths to customer outcomes is undoubtedly the right ambition but needs the support of a clear plan and effective methodology. One that generates actionable insight to customer frustrations combined with an agile approach to fixing things fast.
IVR Testing and Monitoring Webinar IVR Best Practice: from DTMF to Conversational AI Leverage your IVR system for fast and frictionless customer journeys when transitioning your IVR experience from DTMF to digital voice.