Testing and Monitoring Whitepaper Testing: Contact Center Insurance in an Uncertain World Frequent and targeted testing and monitoring can resolve many issues that otherwise would lower customer service levels.
Testing and Monitoring eBook Part One: Automated Contact Center Testing & Monitoring 101 Intending to offer frictionless paths to customer outcomes is undoubtedly the right ambition but needs the support of a clear plan and effective methodology. One that generates actionable insight to customer frustrations combined with an agile approach to fixing things fast.
IVR Testing and Monitoring Webinar IVR Best Practice: from DTMF to Conversational AI Leverage your IVR system for fast and frictionless customer journeys when transitioning your IVR experience from DTMF to digital voice.
Performance Testing Case Study Contact center readiness: financial institution Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading Spanish financial institution.