Performance Testing Webinar How to cut costs, improve CX & avoid "rip out and replace" Optimize your technologies for peak performance, anticipate capacity challenges, eliminate interaction inefficiencies and avoid "rip out and replace."
Testing and Monitoring eBook Part Two: Exploring the Full Testing Lifecycle Exploring The Full Testing Lifecycle
Testing and Monitoring eBook Part One: Automated Contact Center Testing & Monitoring 101 Intending to offer frictionless paths to customer outcomes is undoubtedly the right ambition but needs the support of a clear plan and effective methodology. One that generates actionable insight to customer frustrations combined with an agile approach to fixing things fast.