Hammer’s unique combination of customer-agent emulation testing, system monitoring, and passive network monitoring technologies give our clients visibility into user e
Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies.
Hammer CallMaster is a sophisticated application used for test development, debug, scheduling, and reporting across the entire testing life cycle.
In today’s agile development space, how do you design and execute feature, regression and performance tests without spending the majority of your time writing and desi
To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans.
Today’s consumers are more socially aware of products and services and, with customer retention being critical, businesses now face a challenge: How can providers proa
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recognition and voice bi
For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their contact centers provid
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions.