Testing and Monitoring Whitepaper Testing: Contact Center Insurance in an Uncertain World Frequent and targeted testing and monitoring can resolve many issues that otherwise would lower customer service levels.
Testing and Monitoring eBook Part One: Automated Contact Center Testing & Monitoring 101 Intending to offer frictionless paths to customer outcomes is undoubtedly the right ambition but needs the support of a clear plan and effective methodology. One that generates actionable insight to customer frustrations combined with an agile approach to fixing things fast.
Cloud Webinar Learn from the Top Five Contact Center Cloud Migration Pitfalls Technical experts discuss best practices for low-risk, rapid transformation, CX assurance and failure prevention for successful contact center cloud migration.