Join our Halloween Partner Webinar
Hammer at ICMI Contact Center Expo
One hour of free IVR load testing
Take our CX Health Check Quiz
Join the Hammer partner community today
CX environments are complicated and costly. Is yours performing at its best?
Hammer (formerly Empirix) provides complete visibility across your entire CX environment so you can identify and resolve contact center technology issues before they cause downtime, outages, and customer churn.
End-to-end Contact Center testing
From planning your next contact center update and expansion to deploying it and serving customers, Hammer’s automated testing and quality assurance solutions ensure that your CX environment is achieving optimal performance with minimal downtime and risk.
Planning and Development
Hammer Voice Explorer
Improve IVR performance
Hammer CallMaster
Automated CX script design
Pre-deployment
Hammer On-demand QA
Transform QA testing
Hammer On-demand Performance
Mimic real-world customer engagement
Hammer End-to-End
Software for the 360 view
Production
VoiceWatch
Reduce contact center downtime
Hammer Edge
Measure CX agent experience
How Hammer helps
Reduce workload
Automate contact center testing and customer journey monitoring with a single platform
Support remote workers
Find and resolve performance and quality issues in even the remote parts of your network
Decrease costs
Use Hammer’s automated self-service solutions to accelerate testing time and free up resources
Accelerate cloud migration
Our vendor-agnostic solutions accelerate and de-risk contact center cloud migrations
Mitigate risk
Review your service architecture from the outside in to reduce MTTR and CX quality issues
Technologies we test
Hammer Partners: Delivering the world’s best CX solutions
The Hammer Partner Program provides CCaaS and UCaaS providers with full access to the Hammer suite of CX solutions and training, certification, and marketing tools exclusively available to our partner community. With Hammer solutions, our partners can deliver reduced design and deployment time to their customers --- and quickly achieve a return on their investment.
See why you should become a member. Already a partner? Sign into the partner portal below.
Trending topics and latest news
Sept 2024 | Halloween with Bandwidth
This month’s top stories: Orlando, Hammer One, and Halloween with Bandwidth
Taking an AX to the CX world
In this episode of Hammering It Out, Hammer Edge Lead Architect Kelly Ronan discusses the evolving field of AX and what it means for CX pros today
30 years of testing innovation
In our podcast’s first episode we take a look back at 30 years of contact center testing innovation – and a look ahead at the industry’s future
August 2024 | Free IVR load testing
This month's top stories: Free load tests available with Hammer One! AX management, and Capterra reviews
Hammer One’s free one-hour load test reveals the IVR issues, integration challenges, and unknown unknowns that impact CX and cost businesses money
Hammer One’s free one-hour load test reveals the IVR issues, integration challenges, and unknown unknowns that impact CX and cost businesses money
66% of CX leaders don’t know how their contact centers are performing. With our CX Health Check assessment, you’re better informed and equipped
For retailers and restaurants, Mother’s Day is one of the busiest times of the year. Make sure you can face the rush with CX load testing.
At a recent webinar, CX pros shared how testing can help utilities face storm seasons and avoid compliance fines. Hear the event’s top takeaways
Tax Day is coming and it’s crunch time for tax service contact centers. Ensure your agents and tech can face the rush with our tax season prep guide!
Sept 2024 | Halloween with Bandwidth
This month’s top stories: Orlando, Hammer One, and Halloween with Bandwidth
August 2024 | Free IVR load testing
This month's top stories: Free load tests available with Hammer One! AX management, and Capterra reviews
July 2024 | CX Health Check Quiz
This month's top stories: CX podcast, download datasheets, and a leading US telco case study
February 2024 | Partner Portal
This month's top stories: Partner Portal, DORA webinar with Black Box, and outbound testing
Jan 2024 | Introducing Hammer Edge
This month's top stories: Hammer Edge, partner training, and DORA prep guide
Hammer launches Hammer Edge to extend agent experience management to remote workers and cloud services
Enterprise contact centers and Hammer partners gain the ability to measure and score critical technology services essential to agent experience, acc...
Hammer Google Dialogflow Transformer unlocks transformative potential of Google AI Contact Center
DevOps teams can now test thousands of natural language AI-driven self-service journeys at a fraction of the time and cost of manual testing
Hammer and Servion Announce Strategic Partnership to Accelerate Deployment of End-to-End CX Assurance for Omnichannel Contact Centers
Partnership will deliver AI-powered solutions to address the complexity o...
Virsae and Hammer announce unrivaled CX assurance capabilities for Contact Centers
Strategic partnership delivers 360-degree view of customer journeys and agent work environments across multiple devices and touchpoints Billerica,...
Black Box and Hammer at Call and Contact Center Expo
Call and Contact Center Expo April 26-27 Las Vegas Convention Center Booth #9026 Pennsylvania, USA, 14 April, 2023 - At the Call and Contact Cente...