Cloud Video Is Moving to the Cloud the best decision for improving cx? Hammer experts discuss whether moving to the cloud is the best decision for your contact center customer experience, with CX today.
Performance Testing Video How do you keep on top of the changing CX? Discover how this simple and cost-effective tool helps you see what’s really impacting CX.
Testing and Monitoring Whitepaper Testing: Contact Center Insurance in an Uncertain World Frequent and targeted testing and monitoring can resolve many issues that otherwise would lower customer service levels.