Datasheet
Hammer Edge
Extend agent experience measurement and management to the edge of your environment
With more of your customer experience delivered at the edges of your corporate network it’s hard to know when performance quality drops, what’s causing the problem, where it is, and how to resolve it.
Hammer Edge offers complete transparency into agent and workforce experience and system performance with a multi-perspective test measurement approach that provides visibility into network, application, and system health across your entire agent population.
Download this datasheet to learn how Hammer Edge can support your organization and accelerate performance issue resolution with :
- Perspective-based measurement profiles
- Seamless zero-touch API integrations
- Transparent issue detection from agent to destination
- Post off-hours change control validation