ICMI Contact Center Expo 2023

Group of people attending an event
Revolutionize your CX Strategy at ICMI
ICMI’s Contact Center Expo 2023 is gathering call center professionals from around the world for more than 40 sessions, roundtables, and event-exclusive resources that cover the latest industry trends: from chatbots to remote onboarding to metrics. Join Hammer (formerly Empirix) to see how our team can help you and your customers deliver the best end-to-end customer experience.

Event details

Date: Oct 16 2023 - Oct 19 2023
Location: Loews Royal Pacific Resort, Orlando, FL
Booth: #811

Hammer at ICMI Contact Center Expo 

Hammer was showcasing our full suite of industry-leading customer experience, contact center testing, and quality assurance technologies at this year’s ICMI. 

For CX executives looking to optimize their contact center experiences in physical premises, the cloud, or a hybrid of the two, Hammer offers the world’s best network lifecycle automation solutions. With end-to-end test automation and network and service performance monitoring, assurance, and analytics capabilities, Hammer makes it easy for organizations to identify service-impacting issues and correct them before they damage your brand reputation or customer experience. 

The Hammer team showcased how Hammer solutions can help you: 

  • Automate and accelerate contact center testing and customer journey monitoring through a single platform 
  • Identify and resolve voice and connectivity quality issues facing your remote workers that could negatively impact customers 
  • Lower testing time and costs 
  • Accelerate cloud migration with vendor-agnostic solutions that support the tools you already have 

Not able to meet with us at the show? Contact us anyway and we will arrange for a convenient time to connect virtually. 

Contact Us

Meet the experts

Kacey Kemmerer, Senior Vice President of Sales, Global Sales, and Channels, Hammer
Kacey Kemmerer
Senior VP of Sales
Kristen Hill, Channel Director, US, Hammer
Kristen Hill
Channel Director, US
Matthew Galindo, Sales Executive, Hammer
Matthew Galindo
Sales Executive
Carl Greene, Senior Solutions Engineer, Hammer
Carl Greene
Senior Solutions Engineer
Allen Anderson, Strategic Account Director, Hammer
Allen Anderson
Strategic Account Director
Alan Rosa, Marketing Director, Hammer
Alan Rosa
Marketing Director