Customer Contact Week Austin

Revolutionize your CX strategy at CCW

Group of people attending an event
Customer Contact Week is a premier platform for groundbreaking solutions, innovative ideas, and best practices essential for contact center and CX executives. Immerse yourself in cutting-edge customer contact strategies, forge meaningful connections with top industry professionals, and embark on a journey to discover the future of customer experience.

Event details

Date: Jan 23 2024 - Jan 25 2024
Location: Renaissance Austin Hotel, TX
Booth: #1100


Not able to meet with us at the show? Contact us anyway and we will arrange for a convenient time to connect virtually. 

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Hammer at CCW Austin

Hammer was excited to present our full suite of industry-leading customer experience, contact center testing, and quality assurance technologies at this year’s CCW.

For CX executives looking to optimize their contact center experiences in physical premises, the cloud, or a hybrid of the two, Hammer offers the world’s best network lifecycle automation solutions. With end-to-end test automation and network and service performance monitoring, assurance, and analytics capabilities, Hammer makes it easy for organizations to identify service-impacting issues and correct them before they damage your brand reputation or customer experience.

The Hammer team presented how Hammer solutions can help you:

  • Automate and accelerate contact center testing and customer journey monitoring through a single platform
  • Identify and resolve voice and connectivity quality issues facing your remote workers that could negatively impact customers
  • Lower testing time and costs
  • Accelerate cloud migration with vendor-agnostic solutions that support the tools you already have

Meet the experts

Kurt Dahlstrand, Senior Director of Product Strategy and Solution Engineering, Hammer
Kurt Dahlstrand
Senior Director of Product Strategy & Solution Engineering
Kelly Ronan, Chief Solutions Architect, Hammer
Kelly Ronan
Chief Solutions Architect
Matthew Galindo, Sales Executive, Hammer
Matthew Galindo
Sales Executive
MP Salinas, Territory Account Manager, Hammer
MP Salinas
Territory Account Manager