Event

Hammer (formerly Empirix) was showcasing our full suite of industry-leading customer experience, contact center testing, and quality assurance technologies at this year’s CCW. 

For CX executives looking to optimize their contact center experiences in physical premises, the cloud, or a hybrid of the two, Hammer offers the world’s best network lifecycle automation solutions. With end-to-end test automation and network and service performance monitoring, assurance, and analytics capabilities, Hammer makes it easy for organizations to identify service-impacting issues and correct them before they damage your brand reputation or customer experience. 

The Hammer team showcased how Hammer solutions can help you: 

• Automate and accelerate contact center testing and customer journey monitoring through a single platform 
• Identify and resolve voice and connectivity quality issues facing your remote workers that could negatively impact customers 
• Lower testing time and costs 
• Accelerate cloud migration with vendor-agnostic solutions that support the tools you already have 

Not able to meet with us at the show? Contact us anyway and we will arrange for a convenient time to connect virtually. 

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