Customer Contact Week 2023

People attending event
Revolutionize your CX strategy at CCW
Customer Contact Week is a premier platform for groundbreaking solutions, innovative ideas, and best practices essential for contact center and CX executives. Immerse yourself in cutting-edge customer contact strategies, forge meaningful connections with top industry professionals, and embark on a journey to discover the future of customer experience.

Event details

Date: Oct 11 2023 - Oct 13 2023
Location: Grand Hyatt Nashville, TN
Booth: #100

Hammer at CCW Nashville 

Hammer (formerly Empirix) was showcasing our full suite of industry-leading customer experience, contact center testing, and quality assurance technologies at this year’s CCW. 

For CX executives looking to optimize their contact center experiences in physical premises, the cloud, or a hybrid of the two, Hammer offers the world’s best network lifecycle automation solutions. With end-to-end test automation and network and service performance monitoring, assurance, and analytics capabilities, Hammer makes it easy for organizations to identify service-impacting issues and correct them before they damage your brand reputation or customer experience. 

The Hammer team showcased how Hammer solutions can help you: 

  • Automate and accelerate contact center testing and customer journey monitoring through a single platform 
  • Identify and resolve voice and connectivity quality issues facing your remote workers that could negatively impact customers 
  • Lower testing time and costs 
  • Accelerate cloud migration with vendor-agnostic solutions that support the tools you already have 

Not able to meet with us at the show? Contact us anyway and we will arrange for a convenient time to connect virtually. 

Contact Us

Meet the experts

Rosemary Cormican, VP Global Channels, Hammer
Rosemary Cormican
VP Global Channels
Katryna Novelozo, Territory Account Manager, Hammer
Katryna Novelozo
Territory Account Manager
Dominic Kleiren, Channel Director of EMEA, Hammer
Dominic Kleiren
Channel Director of EMEA
Eric Day, Senior Solution Engineer, Hammer
Eric Day
Senior Solution Engineer
Emmanuel Okirika, Director of Territory Sales, Americas, Hammer
Emmanuel Okirika
Director of Territory Sales, Americas