CC Testing | Hammer

Latest articles

Lightning storm over Prague, Czech Republic

Webinar takeaways: Avoiding compliance fines with extreme weather preparedness

At a recent webinar, CX pros shared how testing can help utilities face storm seasons and avoid compliance fines. Hear the event’s top takeaways

Dave Kostos

Closeup of documents and receipts in preparation for tax season

Your essential Contact Center tax season prep guide

Tax Day is coming and it’s crunch time for tax service contact centers. Ensure your agents and tech can face the rush with our tax season prep guide!

Dave Kostos

Outbound dialing testing at Contact Center to avoid CX issues

The forgotten workflow: Optimizing outbound Contact Center testing

While key to enterprises today, outbound contact center testing is rarely done – leading to CX issues. See why and how to get started in this guide

Dave Kostos

Female remote worker at home on call with headset

Hammer Edge: Expanding agent experience management to the network edge

The new Hammer Edge solution provides contact centers and partners with total visibility into their endpoint, network, application, and system health

Dave Kostos

Inclement weather, extreme winter weather

How to prepare Contact Centers for the worst winter weather

Make sure you can chill this winter with this guide to end-to-end contact center performance and load testing and continuous monitoring

Dave Kostos

Inclement weather, heat wave over the city

How to prepare Contact Centers for the next heat wave

Make sure you can beat the heat with this guide to end-to-end contact center performance and load testing and continuous monitoring

Dave Kostos

7 critical steps for planning a successful contact center cloud migration

Inclement weather, torrential rain and flooding in the city

How to prepare Contact Centers for floods

Find out if your contact center will sink or swim with this guide to end-to-end contact center performance and load testing and continuous monitoring

Dave Kostos

Inclement weather, hurricane by the ocean

How to prepare Contact Centers for hurricane season

Ensure contact centers outlast hurricane season with this guide to end-to-end contact center performance and load testing and continuous monitoring

Dave Kostos

Inclement weather, wind storm with thunders

How to prepare Contact Centers for wind storms

Ensure contact centers survive severe wind storms with this guide to end-to-end contact center performance and load testing and continuous monitoring

Dave Kostos