How to stay in control of service quality with an at home workforce
Day-to-day life has enough challenges. Throw in a worldwide pandemic and our lives are instantly turned upside down. From online grocery shopping, to home schooling and working from home, we are all frantically reshaping our daily lives in an effort to prevent the spread of the Covid-19 virus.
These split-second changes come at a cost, from which contact centers and enterprise voice networks are not immune. Since employer networks are generally configured to support the demand of typical day-to-day business operations, moving hundreds, if not thousands, of workers to untested, variable home networks, places peak demands on corporate network resources. This impacts both the quality and satisfaction levels of customer and employee interactions.
Maintaining business continuity and service quality during a crisis helps allay the anxiety of those that you serve.
Maintaining business continuity and service quality during a crisis helps allay the anxiety of those that you serve. Empirix’s test automation and monitoring solutions can put you back in control of quality and help you provide the service levels that customers and employees have not only come to expect, but so desperately need at a time like this.
To help minimize the disruption caused by this ongoing crisis, Empirix will be prioritizing the following business continuity tests for businesses who have been impacted:
- Session Border Controller stress testing
- Carrier SIP capacity testing
- Disaster recovery testing
- Data center / cloud failover
- Remote workforce IP telephony end-to-end testing / monitoring
Please contact us to learn more.