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Latest articles
Your essential Contact Center tax season prep guide
Tax Day is coming and it’s crunch time for tax service contact centers. Ensure your agents and tech can face the rush with our tax season prep guide!
Dave Kostos
Apr. 3 2024
Webinar takeaways: 3 things you need to know about DORA
DORA compliance experts from Hammer and Black Box shared insights on the new finance regulation. Hear the top takeaways from this essential event
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Mar. 18 2024
What is the Digital Operational Resilience Act (DORA)?
The new DORA regulation is causing a major shift in the financial world. Learn what the DORA act is, what it means for you, and what to do next
Dave Kostos
Dec. 20 2023