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Hammer Google Dialogflow Transformer unlocks transformative potential of Google AI Contact Center
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Hammer and Servion Announce Strategic Partnership to Accelerate Deployment of End-to-End CX Assurance for Omnichannel Contact Centers
Partnership will deliver AI-powered solutions to address the complexity o...
Virsae and Hammer announce unrivaled CX assurance capabilities for Contact Centers
Strategic partnership delivers 360-degree view of customer journeys and agent work environments across multiple devices and touchpoints
Voice Biometrics: Pre-deployment test methodologies
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure t...
Top metrics to achieve contact center assurance
For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their conta...
Get the most out of your migration to SIP trunking
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recogni...
The future of IVR customer service assurance
Discover how to refresh IVR systems by measuring user experience, automating use cases, deploying confidently, ensuring reliability, and addressing se...
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