Resource Library

Testing and Monitoring

eBook

State of Contact Center Testing 2023

Discover the issues facing global contact center leaders in this period of economic uncertainty and how teams are delivering technology innovation.

Performance Testing

Infosheet

Black Friday and Cyber Monday Readiness Testing

Retailers generate 72% of annual turnover during Black Friday and Cyber Monday, have confidence in your network and system to support peak operations.

Cloud

Video

Is Moving to the Cloud the best decision for improving cx?

Hammer experts discuss whether moving to the cloud is the best decision for your contact center customer experience, with CX today.

Testing and Monitoring

Infosheet

Airlines Storm readiness offer

You can’t plan for the weather, but you can plan for your response. Test your peak capacity, to be prepared.

Performance Testing

Infosheet

Utilities Storm Readiness Testing

Be prepared. Cover all bases and have confidence in your network to support peak operations and beyond.

IVR Testing and Monitoring

Infosheet

Healthcare Open Enrollment Readiness Testing

Open enrollment season is a critical event for US-based health insurance organizations. Anticipate capacity challenges and demand spikes.

Performance Testing

Infosheet

How to Get University Clearing Ready!

Prepare for your busiest season of the year and grow revenue by ensuring your systems withstand peak demand.

Quality Assurance

Video

How Contact Centres Can Fulfil Their Potential in 2022

John D’Anna talks to CX Today about how Hammer research reveals current challenges contact centers have and how they can overcome them.

Cloud

Video

Big CX Update with Hammer

As part of the CX Summit 2022 Kacey Kemmerer outlines to CX Today how you can avoid issues and ensure your CX end-to-end with Hammer.

Quality Assurance

Video

Level Up your Contact Centre with Quality Assurance

Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level.

Performance Testing

Webinar

How to cut costs, improve CX & avoid "rip out and replace"

Optimize your technologies for peak performance, anticipate capacity challenges, eliminate interaction inefficiencies and avoid "rip out and replace."

Performance Testing

Video

How do you keep on top of the changing CX?

Discover how this simple and cost-effective tool helps you see what’s really impacting CX.