Webinar
Learn from the Top Five Contact Center Cloud Migration Pitfalls
As successful contact center cloud migration is not guaranteed, technical experts discuss best practices to achieve low-risk, high-velocity transformation in complex e
As successful contact center cloud migration is not guaranteed, technical experts discuss best practices to achieve low-risk, high-velocity transformation in complex e
Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX.
Self-service, SaaS-based voice test automation for contact centers and enterprise networks
Today’s contact center and Unified Communications solutions are extremely complex.
Today’s contact centers are a complex web of interdependent, multi-vendor devices and applications, each serving a specific purpose and playing a role in the experienc
An urgent enquiry from a Spanish financial institution’s contact center team challenged Hammer to test their new cloud telephony platform two weeks from go-live.
Open enrolment season is a critical revenue-generating event for US-based health insurers.
There are many reasons to migrate contact centers to the cloud, such as achieving scale, optimizing cost and the introduction of new capabilities, such as those of spe
Actively test and troubleshoot issues that impact customer experience and productivity
For the first time in recent history, there are more people working remotely than in corporate offices.
Proactively monitor end-to-end user experience, application performance and system health
A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies.