Resource Library

Cloud

Webinar

4 ESSENTIAL TIPS FOR MIGRATING TO AMAZON CONNECT

Before you move your contact center to the cloud, watch our on-demand webinar to learn 4 essential tips to ensure success for you and your customers.

Cloud

Infosheet

VoiceWatch

VoiceWatch detects and diagnoses current and potential technology problems from the public switched telephone network (PSTN) to the IVR application by emulating real-world customer interactions around the clock.

IVR Testing and Monitoring

Infosheet

Voice Explorer

Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX.

Cloud

Infosheet

HammerRTC for AMAZON CONNECT

Learn how HammerRTC for Amazon Connect gives you the confidence that your customer’s experience will be maintained during your transition to the cloud. 

Testing and Monitoring

eBook

Part Two: Exploring the Full Testing Lifecycle

Exploring The Full Testing Lifecycle

Testing and Monitoring

White Paper

Testing: Contact Center Insurance in an Uncertain World

Frequent and targeted testing and monitoring can resolve many issues that otherwise would lower customer service levels.

IVR Testing and Monitoring

Webinar

IVR Best Practice: from DTMF to Conversational AI

Leverage your IVR system for fast and frictionless customer journeys when transitioning your IVR experience from DTMF to digital voice.

Testing and Monitoring

eBook

Part One: Automated Contact Center Testing & Monitoring 101

Intending to offer frictionless paths to customer outcomes is undoubtedly the right ambition but needs the support of a clear plan and effective methodology. One that generates actionable insight to customer frustrations combined with an agile approach to fixing things fast.

Cloud

Webinar

Learn from the Top Five Contact Center Cloud Migration Pitfalls

Technical experts discuss best practices for low-risk, rapid transformation, CX assurance and failure prevention for successful contact center cloud migration.

Test Automation

Data Sheet

Hammer Cloud Platform

Hammer Cloud Platform offers a comprehensive suite of SaaS-based technology that enables test case design and test automation.

Performance Testing

Case Study

Contact center readiness: financial institution

Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading Spanish financial institution.

Performance Testing

Case Study

Contact center readiness: health insurance

Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading US healthcare provider.