As successful contact center cloud migration is not guaranteed, technical experts discuss best practices to achieve low-risk, high-velocity transformation in complex e
Self-service, SaaS-based voice test automation for contact centers and enterprise networks
Today’s contact centers are a complex web of interdependent, multi-vendor devices and applications, each serving a specific purpose and playing a role in the experienc
For the first time in recent history, there are more people working remotely than in corporate offices.
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recognition and voice bi
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions.