As successful contact center cloud migration is not guaranteed, technical experts discuss best practices to achieve low-risk, high-velocity transformation in complex e
Self-service, SaaS-based voice test automation for contact centers and enterprise networks
In today’s agile development space, how do you design and execute feature, regression and performance tests without spending the majority of your time writing and desi
To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans.
Today’s consumers are more socially aware of products and services and, with customer retention being critical, businesses now face a challenge: How can providers proa
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions.