Resource Library

Actively test and troubleshoot issues that impact customer experience and productivity

For the first time in recent history, there are more people working remotely than in corporate offices.

Proactively monitor end-to-end user experience, application performance and system health

A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies.

Hammer’s unique combination of customer-agent emulation testing, system monitoring, and passive network monitoring technologies give our clients visibility into user e

Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. 

Today’s consumers are more socially aware of products and services and, with customer retention being critical, businesses now face a challenge: How can providers proa

As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recognition and voice bi

In today’s agile development space, how do you design and execute feature, regression and performance tests without spending the majority of your time writing and desi

Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions.

To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans.

For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their contact centers provid