Data Sheet
Voice Explorer
Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX.
Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX.
Self-service, SaaS-based voice test automation for contact centers and enterprise networks
Today’s contact center and Unified Communications solutions are extremely complex.
Today’s contact centers are a complex web of interdependent, multi-vendor devices and applications, each serving a specific purpose and playing a role in the experienc
Actively test and troubleshoot issues that impact customer experience and productivity
For the first time in recent history, there are more people working remotely than in corporate offices.
Proactively monitor end-to-end user experience, application performance and system health
A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies.
Hammer’s unique combination of customer-agent emulation testing, system monitoring, and passive network monitoring technologies give our clients visibility into user e
Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies.
Hammer CallMaster is a sophisticated application used for test development, debug, scheduling, and reporting across the entire testing life cycle.