Resource Library

Testing and Monitoring

eBook

State of Contact Center Testing 2023

Discover the issues facing global contact center leaders in this period of economic uncertainty and how teams are delivering technology innovation.

Testing and Monitoring

eBook

Part Two: Exploring the Full Testing Lifecycle

Exploring The Full Testing Lifecycle

Testing and Monitoring

eBook

Part One: Automated Contact Center Testing & Monitoring 101

Intending to offer frictionless paths to customer outcomes is undoubtedly the right ambition but needs the support of a clear plan and effective methodology. One that generates actionable insight to customer frustrations combined with an agile approach to fixing things fast.

Quality Assurance

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Hammer Ohm

Actively test and troubleshoot issues that impact customer experience and productivity with Hammer Ohm™. Empower your organization to deliver a seamless end-to-end customer experience in work-from-home-environments.

Test Automation

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Test automation and monitoring solutions

Hammer offers a variety of test automation and monitoring solutions for ensuring a quality experience for your remote workforce and customers.

Performance Testing

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Hammer On-Call: performance testing

A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies. See how Hammer's performance testing-as-a-service solutions can benefit your business in times of change.

Performance Testing

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Hammer On-Demand

Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The ability to conduct on-demand and frequent performance testing can offer significant benefits.