Case Study

Mortgage Lender saves millions in downtime costs

With Hammer’s automated inbound and outbound testing solutions


When America’s leading overall mortgage lender committed to expanding their CX team 10x in just a few years, they needed robust, scalable testing and monitoring solutions to ensure that their growing base of broker partners reliably had access to the support services they need. After comparing Hammer to competing testing solutions, the lender decided to implement Hammer On-Demand QA and VoiceWatch.

Download this case study to see how Hammer enabled the lender to :

  • Gain end-to-end observability across the complete customer journey
  • Establish automated inbound and outbound tests running as frequently as every 15 minutes
  • Save millions of dollars in downtime expenses within just weeks of implementation
  • Save days of manual testing time with automated, API-triggered test plans