Actively test and troubleshoot issues that impact customer experience and productivity
Entire workforces have been restructured to conform to “the new normal”. With more people working from home than ever before, facilitating “business as usual” isn’t as easy as sending a worker home with a laptop and headset. The shift has resulted in substantial changes to network traffic patterns for millions of businesses worldwide, creating capacity and reliability issues with firewalls, VPNs, SBCs, and third-party Internet Service Providers (ISPs).
Hammer Ohm empowers contact center managers to identify and resolve the quality issues that plague home networks and negatively impact customer experience and remote workforce productivity. Hammer Ohm allows organizations to benefit from many useful features, including:
- Quickly Identify and resolve issues both inside and outside of the VPN
- Gain visibility into the performance of work-from-home environments
- Proactively identify customer-impacting issues
- Deliver a seamless end-to-end customer experience