Hammer on AWS Marketplace

When migrating your contact center to Amazon Connect, don't put your critical communications at risk.

Design better customer journeys with HammerRTC
Perform true end-to-end call emulation and testing to ensure that every step of the journey performs as it should
Speed up deployment and reduce risk
Enable high-definition voice calls
Enable screen sharing and messages directly from a web browser
Consider network performance, voice quality and interoperability
Eliminate potential points of failure prior to deployment

Complete the form to Get in Touch and discover how HammerRTC for Amazon Connect helps you identify the root cause, eliminate potential defects at the planning stage, optimize scarce resources, and accelerate deployment to deliver a smooth migration.

Measure the migration impact through performance testing

Simulate WebRTC endpoints and emulate real-life scenarios at the scale needed to accurately predict the behavior of complex IP-based contact center environments during periods of peak demand.  
Gain insight into your entire customer journey, from the initiated interaction to the agent desktop, including CTI data accuracy (screen pops) and agent workflow, for a complete end-to-end testing solution 
Pinpoint cause of issues, eliminate potential outages, downtime and broken customer journeys 
Enable rapid resolution of issues that could impact the customer experience

Access ongoing monitoring and assurance post-deployment

Get alerts to network performance, interoperability, and configuration issues using HammerRTC and Hammer’s end-to-end automated testing capabilities. 

Hammer RTC for Amazon Connect demo

Ensure every step of your customer journey performs as it should. Independently validate your Amazon Connect migrations, speed up deployment, optimize customer experiences and reduce risk.