SaaS Marketplace | Contact Us | Hammer CX Testing

Reduce the cost of failure

Deliver service innovation at speed. Drive higher Customer Satisfaction Scores

Agent Homeworking: Dropped calls, latency and connectivity issues are evident that impact CX, productivity and cost $$ in downtime, lost sales and customer churn
Vendor or Cloud Migration: Need to integrate technologies while also expanding the capacity of your contact center platform
Security & Compliance: Certification required for third-party business process outsourcer
Voice: Customers are on hold for long periods
IVR: Customers become confused, trapped or disconnected in your IVR. Spikes in calls overload the IVR ports causing customers to get busy signals and not connect with your IVR.
Network: Customers are disconnected or experience poor quality of service due to inadequate networking loads or connections between systems.
Omnichannel: New features and upgrades are a constant requirement to keep pace with evolving customer expectations, technologies and changing business requirements
Agent Desktop: Speed and quality fluctuate depending on the software agents run and hardware used

The problems we solve and improvements we help you implement:

Maintain or improve service standards in a rapidly changing market whilst minimizing downtime across the contact center
Continuously meet long-term Service Level commitments
Adopt new generation of contact center capability 
Orchestrate seamless, low effort customer interactions
Making service journeys more relevant and easier for your customers
Reduce unnecessary calls, increase self-service and proactive service, reposition live assistance
Invest in service as a brand differentiator
Improve CSAT
Cost management and consolidation 
Better serve a hybrid workforce