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Featured articles and publications
The CX industry is evolving. We are too. See how we’re transforming CX assurance for AI-driven enterprises and what this will mean for our community
2025 Wrap-up | Key insights to take into 2026
Key takeaways from AWS re:Invent and a look at the CX observability insights that you should carry into the new year
October 2025 | Utility provider profitability
This month's top stories: Hammer vs. Cyara, utility profitability with CX observability, and CX report available for download
September 2025 | Find us on AWS Marketplace
This month’s top stories: CX solutions now available on AWS Marketplace, prepare for Cyber Week, and Chatbot vs. Agentic AI
August 2025 | The impact of AI
This month's top stories: AI shakes up the call center industry, State of CC Testing 2025 — Get the insights you need
NG911 compliance testing and assurance
Hammer automates testing and monitoring across emergency services so E911 providers can avoid financial threats and responders can save more lives
2025 Wrap-up | Key insights to take into 2026
Key takeaways from AWS re:Invent and a look at the CX observability insights that you should carry into the new year
October 2025 | Utility provider profitability
This month's top stories: Hammer vs. Cyara, utility profitability with CX observability, and CX report available for download
September 2025 | Find us on AWS Marketplace
This month’s top stories: CX solutions now available on AWS Marketplace, prepare for Cyber Week, and Chatbot vs. Agentic AI
August 2025 | The impact of AI
This month's top stories: AI shakes up the call center industry, State of CC Testing 2025 — Get the insights you need
July 2025 | Hammer success stories
This month’s top stories: Open enrollment challenges, preparing a finance CC for production, and more
Voice Biometrics: Pre-deployment test methodologies
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure t...
Top metrics to achieve contact center assurance
For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their conta...
Get the most out of your migration to SIP trunking
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recogni...
The future of IVR customer service assurance
Discover how to refresh IVR systems by measuring user experience, automating use cases, deploying confidently, ensuring reliability, and addressing se...
10 Tips for developing a powerful end-to-end contact center testing plan
To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans. This white paper provides ac...
What can Hammer do for you?
Mortgage Lender saves millions in downtime costs
When a leading mortgage lender expanded their CX team 10x, they needed robust, scalable testing and monitoring to ensure their base of broker partners reliably had access to the support services they needed. See how Hammer helped them save millions.
Contact Center Insights
Fuel your CX and Contact Center strategy with exclusive insights, industry trends, success stories, product updates, and upcoming events from our team of industry experts. Subscribe today to receive the latest news from Hammer in your inbox each month.
How reliable is our contact center?
2/3 of CX leaders don't know it their contact centers are performing as intended. Answer a few questions here to receive a custom contact center reliability report full of expert advice and next steps to help you enhance your CX.