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In the meantime, check out what Hammer solutions can help you achieve with our resources below and if you have any questions, contact us at marketplace@hammer.com!
Featured articles and publications
November 2024 | Ensure NG911 compliance
This month’s top stories: DORA, NG911, and your last chance at Hammer One
New governmental policies mandate a shift from legacy 911 systems to IP-based 911 systems – an initiative called NG911. See what this means for you.
October 2024 | Verizon Message+ shutdown
This month's top stories: Free offers, CX interviews, Verizon Message+ shutdown, and more
How to overcome your Contact Center leaders worst fears
Hammer and Bandwidth shared the scariest stories of CX. Have no fear if you missed it live, though! We recorded the full event for your review
Live at ICMI with Nate Brown
In this episode of Hammering It Out, we chat with ICMI Keynote speaker Nate Brown about how the customer service mentality is changing
Hammer On-Demand
Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The abi...
Hammer On-Call: security testing
Help your business reduce churn and operational costs, while accelerating digital transformation and extending the value of existing investments with ...
Hammer On-Call: performance testing
A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies. See how ...
OneSight
Learn how OneSight enables operations teams to quickly identify customer-impacting contact center technology issues, and their root cause, across mult...
Test automation and monitoring solutions
Hammer offers a variety of test automation and monitoring solutions for ensuring a quality experience for your remote workforce and customers.
November 2024 | Ensure NG911 compliance
This month’s top stories: DORA, NG911, and your last chance at Hammer One
October 2024 | Verizon Message+ shutdown
This month's top stories: Free offers, CX interviews, Verizon Message+ shutdown, and more
Sept 2024 | Halloween with Bandwidth
This month’s top stories: Orlando, Hammer One, and Halloween with Bandwidth
August 2024 | Free IVR load testing
This month's top stories: Free load tests available with Hammer One! AX management, and Capterra reviews
July 2024 | CX Health Check Quiz
This month's top stories: CX podcast, download datasheets, and a leading US telco case study
Testing: Contact Center Insurance in an Uncertain World
Frequent and targeted testing and monitoring can resolve many issues that otherwise would lower customer service levels.
Voice Biometrics: Pre-deployment test methodologies
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure t...
Top metrics to achieve contact center assurance
For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their conta...
Get the most out of your migration to SIP trunking
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recogni...
The future of IVR customer service assurance
Discover how to refresh IVR systems by measuring user experience, automating use cases, deploying confidently, ensuring reliability, and addressing se...
What can Hammer do for you?
Mortgage Lender saves millions in downtime costs
When a leading mortgage lender expanded their CX team 10x, they needed robust, scalable testing and monitoring to ensure their base of broker partners reliably had access to the support services they needed. See how Hammer helped them save millions.
Contact Center Insights
Fuel your CX and Contact Center strategy with exclusive insights, industry trends, success stories, product updates, and upcoming events from our team of industry experts. Subscribe today to receive the latest news from Hammer in your inbox each month.
How reliable is our contact center?
2/3 of CX leaders don't know it their contact centers are performing as intended. Answer a few questions here to receive a custom contact center reliability report full of expert advice and next steps to help you enhance your CX.