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In the meantime, check out what Hammer solutions can help you achieve with our resources below and if you have any questions, contact us at marketplace@hammer.com!
Featured articles and publications
March 2025 | VoiceWatch free trial
This month’s top stories: Free CX monitoring, customer success story, great video on optimizing CX
February 2025 | Join us at Enterprise Connect
This month’s top stories: Meet our CEO at Enterprise Connect, Free CX monitoring, NG911, and more
From efficiency to CX excellence
Watch our webinar to learn how to combine proactive managed services with comprehensive testing solutions to make sure you’re ready to offer what your...
January 2025 | Free CX monitoring
This month’s top stories: VoiceWatch free trial, NG911, Enterprise Connect, and more
NG911 compliance testing and assurance
Hammer automates testing and monitoring across emergency services so E911 providers can avoid financial threats and responders can save more lives
NG911 compliance testing and assurance
Hammer automates testing and monitoring across emergency services so E911 providers can avoid financial threats and responders can save more lives
Hammer On-Demand
Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The abi...
Hammer On-Call: security testing
Help your business reduce churn and operational costs, while accelerating digital transformation and extending the value of existing investments with ...
Hammer On-Call: performance testing
A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies. See how ...
OneSight
Learn how OneSight enables operations teams to quickly identify customer-impacting contact center technology issues, and their root cause, across mult...
March 2025 | VoiceWatch free trial
This month’s top stories: Free CX monitoring, customer success story, great video on optimizing CX
February 2025 | Join us at Enterprise Connect
This month’s top stories: Meet our CEO at Enterprise Connect, Free CX monitoring, NG911, and more
January 2025 | Free CX monitoring
This month’s top stories: VoiceWatch free trial, NG911, Enterprise Connect, and more
December 2024 | Free Hammer Number Audit
This month’s top stories: Hammer Number Audit, prep for DORA, NG911, and cloud migrations
November 2024 | Ensure NG911 compliance
This month’s top stories: DORA, NG911, and your last chance at Hammer One
Testing: Contact Center insurance in an uncertain world
This whitepaper explores how enterprises leverage automated testing to enhance customer service, troubleshoot effectively, and deliver personalized, i...
Voice Biometrics: Pre-deployment test methodologies
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure t...
Top metrics to achieve contact center assurance
For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their conta...
Get the most out of your migration to SIP trunking
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recogni...
The future of IVR customer service assurance
Discover how to refresh IVR systems by measuring user experience, automating use cases, deploying confidently, ensuring reliability, and addressing se...
What can Hammer do for you?
Mortgage Lender saves millions in downtime costs
When a leading mortgage lender expanded their CX team 10x, they needed robust, scalable testing and monitoring to ensure their base of broker partners reliably had access to the support services they needed. See how Hammer helped them save millions.
Contact Center Insights
Fuel your CX and Contact Center strategy with exclusive insights, industry trends, success stories, product updates, and upcoming events from our team of industry experts. Subscribe today to receive the latest news from Hammer in your inbox each month.
How reliable is our contact center?
2/3 of CX leaders don't know it their contact centers are performing as intended. Answer a few questions here to receive a custom contact center reliability report full of expert advice and next steps to help you enhance your CX.