Newsletter | April 2024

Latest CX news

Welcome to the latest edition of the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!

Abstract render of security, innovation and data

Ever feel like there aren’t enough hours in the day?

You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead. 

Closeup of documents and receipts in preparation for tax season

Stop next year’s tax season stress

Tax day just passed, revealing tech and staff limitations across the finance sector. Prepare your contact center for the next wave of calls and chats with our essential tax season prep guide. 

Male looking at laptop with Hammer Edge operational overview screen

CX Today review of Hammer Edge

See why CX Today says that Hammer Edge is “poised to revolutionize the quality of service in remote work settings” in this recent interview with our leadership team. 

Top takeaways from our extreme weather webinar

Utilities experts from Hammer and Servion offered tips on storm readiness and maintaining uptime requirement compliance. Use their tips to save money and support the customers who need you most. 

Lightning storm over Prague, Czech Republic