Newsletter | March 2024
Latest CX news
Welcome to the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!
Ever feel like there aren’t enough hours in the day?
You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead.
Google Dialogflow test script automation
Unlock weeks of lost productivity and rest assured that – regardless of sophistication, scale, or complexity – AI conversational customer journeys perform as intended with the help of Hammer’s Google Dialogflow Transformer capability in Hammer On-Demand QA.
Top 3 takeaways from our DORA webinar
DORA compliance experts from Hammer and Black Box shared insights on the new finance regulation and what it means for the financial sector. Hear the top takeaways from this essential event.
Brace your Contact Center for the storm
Learn new methods for preparing and strengthening utility contact centers for the challenges posed by Mother Nature’s worst. Watch our on-demand webinar to discover how Hammer and Servion can help to ensure contact center resilience in harsh weather.
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