Latest CX News | February 2024

Latest CX news

Welcome to the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!

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Ever feel like there aren’t enough hours in the day?

You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead. 

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Hammer Edge coverage in CustomerZone 360

Hammer’s new agent experience management solution is making headlines across the CX industry. See what CustomerZone 360 had to say about the release of Hammer Edge and its role in ensuring consistent agent performance in on-site, remote, and hybrid environments.

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Outbound dialing and SMS testing

Hammer is the only contact center testing provider that can ensure outbound dialing and SMS messages are delivered and performing as intended. Make sure that your outbound communications are performing just as well as your inbound with this new guide. 

DORA Compliance Webinar with Black Box

Join DORA experts from Hammer and Black Box for an in-depth review of DORA compliance requirements for ICT providers and financial sector organizations. In just 30 minutes you can ensure your team is ready for the DORA compliance deadline next year.

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