Latest CX News | December 2023
Latest CX news
Welcome to the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!
Ever feel like there aren’t enough hours in the day?
You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead.
Coming soon: Hammer Edge
Monitoring and managing events after they leave your contact center or IT infrastructure is complicated. With Hammer Edge, contact center leaders get automated digital experience measurements so they can instantly understand and troubleshoot issues.
How to prepare Contact Centers for the worst winter weather
For utility providers, extreme winter weather poses a major challenge. To prepare contact centers for the worst winter weather you need regular, comprehensive performance and load testing and continuous monitoring. Here’s how to make sure that you’re ready.
What is DORA?
The new DORA regulation is causing a major shift in the financial world. Learn what the DORA act is, what it means for financial entities and ICTs, and how to start working toward DORA compliance before the deadline is here.
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