Latest CX News | December 2023

Latest CX news

Welcome to the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!

Abstract render of security, innovation and data

Ever feel like there aren’t enough hours in the day?

You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead. 

Server room

Coming soon: Hammer Edge

Monitoring and managing events after they leave your contact center or IT infrastructure is complicated. With Hammer Edge, contact center leaders get automated digital experience measurements so they can instantly understand and troubleshoot issues.

Inclement weather, extreme winter weather

How to prepare Contact Centers for the worst winter weather

For utility providers, extreme winter weather poses a major challenge. To prepare contact centers for the worst winter weather you need regular, comprehensive performance and load testing and continuous monitoring. Here’s how to make sure that you’re ready.

DORA - Digital Operational Resilience Act

What is DORA?

The new DORA regulation is causing a major shift in the financial world. Learn what the DORA act is, what it means for financial entities and ICTs, and how to start working toward DORA compliance before the deadline is here.

Follow us on LinkedIn

Closeup of hand holding device showing Hammer LinkedIn page

Want to keep up with the latest Hammer news and releases even more often? Follow us on LinkedIn and add insights from the world’s leading CX and testing experts to your newsfeed.

Check out our previous edition