Latest CX News | November 2023

Latest CX news

Welcome to the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!

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Ever feel like there aren’t enough hours in the day?

You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead. 

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Hammer unlocks potential of Google AI Contact Center

Create and validate thousands of user journeys in hours and rest assured that every AI-driven natural language customer interaction will be successful. Save countless hours on test script creation and provide flawless customer experiences with Hammer Google Dialogflow Transformer. 

Abstract image of secure end-to-end testing with shield in cloud

Coming soon: SSO and MFA on Amazon Connect virtual agents

In an industry first, Hammer is launching secure end-to-end testing compliant with security capabilities including single sign-on and multi-factor authentication capabilities on Amazon Connect Virtual Agents. This addition to the Hammer solution suite will increase resiliency for security-focused organizations. Want to learn more? Reach out to our team!

AI and technology transforming the customer service landscape

Gartner’s outlook on the rise of digital-first consumers

The way people interact with your contact centers is changing. Stay ahead of the curve with our quick analysis of the 2023 Gartner Hype Cycle for Customer Service and Support Technologies report, including the three technologies set to have the biggest impact on CX in the coming years. 

Hammer horrors

How to survive Contact Center leaders top 4 fears

Halloween may be over, but the things that keep contact center leaders up at night are still out giving frights. Check out these chilling CX tales to see how Hammer equips your team with the testing and assurance tools they need to overcome the scariest contact center scenarios. 

Hammer’s proud to get US government agency production-ready

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Partnering with Avaya and Verizon, Hammer supported the successful launch of new contact center capabilities for an essential US government agency – on time and on budget. Want to see what the Hammer team can do to launch your top priority projects? Let’s connect!