Training
Courses and certifications
Flexible online and instructor-led programs
Training is a proven way to accelerate the time to value of your technology investments. Whether the training is for new users or a refresher course for existing users, rapid adoption and solution proficiency mean that your business can reap the benefits of the solution right away. Why not make the most of your investment?
Instructor-led, in person Instructor-led courses can be purchased individually whereas video and self-paced materials are available via subscription to our eLearning portal.
- Training Programs
- Available Courses
- Hammer Cloud Platform Training
- Hammer Test System Training
Online, instructor-led courses will be recorded and made available via our eLearning portal to those with an eLearning subscription.
Highlights
Online training
Learn at your own pace with videos
Instructor led
Benefit from live learning
Easy-to-digest segments
Remote or on-site learning
Available courses
Hammer Go-Script
This course will instruct end users to fully leverage the self-service interface for the Hammer Cloud Platform applications including Hammer On-Demand QA, Hammer On-Demand Performance and VoiceWatch
Users will be guided through the intuitive interface and able to quickly and easily create and run their own simple linear scripts.
Hammer On-Demand QA
The Hammer On-Demand QA user training provides an introduction to the Hammer On-Demand QA hosted service and the tests designed for the customer environment.
This training will provide a solution overview on how to use Hammer's auto-regression testing browser interface to upload, create and access scripts and run tests. In addition, the training will cover the configuration of the web-based testing application and review input and output data via the web browser. At the end of the training, the user will have the knowledge necessary to perform QA testing with Hammer On-Demand QA.
Hammer On-Demand Performance
This course will instruct end users to fully leverage the self-service interface for the Hammer Cloud Platform applications including Hammer On-Demand QA, Hammer On-Demand Performance and VoiceWatch.
Users will be guided through the intuitive interface and able to quickly and easily create and run their own simple linear scripts.
VoiceWatch
The VoiceWatch user training provides an introduction to the VoiceWatch hosted service and the tests developed against the customer environment.
This training will provide an overview of the solution, how to configure tests and test schedules, notifications, reporting, setup, and user configuration. At the end of the training, the user will have a working knowledge of VoiceWatch and how to use it within their own environment.
CallMaster
This course presents the foundation for the tasks associated with administering your CallMaster solution. It covers the theory and step-by-step instruction with associated exercises and summaries.
Hands-on training allows students to understand the different tasks needed to maintain CallMaster, and therefore maintain a well-managed solution.
OneSight
OneSight monitors and manages the health of your business by providing you with a comprehensive, flexible view of your mission-critical components. Administration is essential for the efficient and reliable functioning of the OneSight Solution.
This course provides the foundation for the administration of OneSight including the overview page, monitors, profiles, alerts, data collection and reporting.
Hands-on training teaches administrators the tasks that are needed to properly maintain OneSight and ensure that the system applications are well managed for the OneSight user community.