For large enterprises, phone number validation is an important – and easily deprioritized task. As organizations grow, their list of active contact numbers skyrockets. Different departments, regional offices, product lines, and campaign-specific numbers are created and staffed over time to meet the evolving needs of the organization and its growing customer base. But what happens to these numbers when they’ve outlived their usefulness and aren’t staffed or supported?
In an ideal world, all of an organization’s contact lines are tracked and monitored to ensure that messaging, staffing, and purpose all align with the organization as it grows. In actual practice, that’s far from the case: old contact lines are left active but aren’t actively supported, updated, or marketed. That doesn’t mean that they’re inactive though! Customers can still contact them and reach dead ends, busy signals, outdated recordings, or entirely different businesses instead.
Phone number validation, phone number verification, and Hammer Number Audit
Phone number validation and phone number verification are important processes that identify and contact all of an organization’s legacy contact center contact lines to see if they’re accessible, staffed, and on-brand. Historically, phone number validation tasks are performed manually. An associate is given a number of hours and a list of the legacy phone numbers in question to manually call and document.
Like all tedious, manual testing, however, this process is prone to errors and deprioritization if completed at all. Additionally, manual phone number verification for a large-scale enterprise pulls valuable customer support resources away from CX tasks for an extended period of time – replacing a potential revenue stream with a cost sink.
Hammer Number Audit accelerates and automates phone number validation so organizations can gain visibility across their entire backlog of contact lines – for free.
Hammer Number Audit: How it works
- Request a free audit: Request a free Hammer Number Audit. We’ll call you to learn about your goals and concerns to make sure Hammer Number Audit is the best fit for your needs.
- Share up to 200 numbers: Share a list of the phone numbers you’d like to be tested. We’ll build a custom script to call and validate up to 200 phone numbers of your choice.
- Free dial and transcribe: We’ll run your list through a custom-built script to validate successful connections, track connection times, and transcribe the unique greeting provided by each.
- Review your results: We’ll share the full results of your Hammer Number Audit, including a transcription of the greeting prompt and identify any especially notable issues that were found.
Enterprise organizations have used these Hammer Number Audit results to identify accessibility issues, disconnect old numbers that are no longer valuable, update their messaging, and even discover that some of their old numbers had been purchased by competitors.
Interested in learning more about the benefits you could see from Hammer Number Audit? Request your free audit before this campaign ends on December 31, 2024. Our team will help you gain control of your complete CX environment, reduce risk, and ensure that when customers contact you, they contact you.
Additional Information
- Hammer Number Audit
- VoiceWatch
- Hammer CX for Financial Services
- Hammer CX for Healthcare
- Hammer CX for Retail