Customer Experience | Hammer

Latest articles

Ensure NG911 compliance with Hammer

How to ensure NG911 compliance

New governmental policies mandate a shift from legacy 911 systems to IP-based 911 systems – an initiative called NG911. See what this means for you.

Dave Kostos

Warning alert on smartphone

Preparing for the Verizon Message+ discontinuation

On November 7, the Verizon Message+ app is shutting down. Here’s what Hammer is doing to help VoiceWatch users prepare and stay informed

Dave Kostos

Hammer One: Free IVR load testing available for a limited time

Hammer One’s free one-hour load test reveals the IVR issues, integration challenges, and unknown unknowns that impact CX and cost businesses money

Dave Kostos

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Hammer’s CX Health Check Quiz

66% of CX leaders don’t know how their contact centers are performing. With our CX Health Check assessment, you’re better informed and equipped

Dave Kostos

Outbound dialing testing at Contact Center to avoid CX issues

The forgotten workflow: Optimizing outbound Contact Center testing

While key to enterprises today, outbound contact center testing is rarely done – leading to CX issues. See why and how to get started in this guide

Dave Kostos

Female remote worker at home on call with headset

Hammer Edge: Expanding agent experience management to the network edge

The new Hammer Edge solution provides contact centers and partners with total visibility into their endpoint, network, application, and system health

Dave Kostos