HOW RECESSION-PROOF IS YOUR CONTACT CENTER?
When did you last stress test your Contact Center?
State of Contact Center Testing 2023
Contact Center Testing & Monitoring 101
Key stats
Empirix becomes Hammer to be more relevant and our visual entity is evolving, but our goal remains the same: Making Customer Experience Work.
Contact Center Testing Lifecycle
Planning and Development
Pre-deployment
Production
How can we help?
Reduce Workload
Automated testing scenarios for the contact center and monitoring of customer journeys within a single platform
Support Homeworkers
Identify and resolve the quality issues that plague home networks and negatively impacts both customer experience and remote workforce productivity
Decrease Cost
By using automated self-service solutions that help reduce testing times and resource demand
Accelerate Cloud Migration
Vendor agnostic solutions to help accelerate and de-risk contact center migration to the cloud and ensure continued service excellence
Mitigate Risk
Providing a view of your service architecture from a customer perspective. Reduce MTTR and costly customer facing quality issues through proactive monitoring
Industry focused
A quick compensation for a flight delay, or outreach from an insurance company when a patient is having trouble resolving a problem. These situations extend far beyond the people typically thought of as “customers.” Members, clients, patients, guests, and intermediaries. Each industry requires a specific CX mindset. And suitable tools to make CX work, in all circumstances. Over our 25 years of existence, we have developed solutions and best practices that fit with the specificities of key industries.