BLOG: AVOID CONTACT CENTER CLOUD MIGRATION PITFALLS

Discover 5 key errors when migrating your contact center to the cloud. Read the blog to avoid costly mistakes, understand the impact of failure and ensure success
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Cloud migration assurance

New Hammer partner program

Hammer launches a new program to capitalize on the growth of the Contact Center as a Service market (CCaaS)
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Migrating contact center to the cloud… right first time

Read our new ebook to be sure you avoid 7 common mistakes and successfully plan your migration to the cloud
Download now
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Key stats

30 years
leading the contact center testing market
6 / 10
global banks rely on Hammer and its proven technology
+1Bn
customer interactions improved per day
680
global network channel partners & strategic alliances
We are now Hammer!

Empirix becomes Hammer to be more relevant and our visual entity is evolving, but our goal remains the same: Making Customer Experience Work.

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Contact Center Testing Lifecycle

Planning and Development

Production

How can we help?

Reduce Workload

Automated testing scenarios for the contact center and monitoring of customer journeys within a single platform

Support Homeworkers

Identify and resolve the quality issues that plague home networks and negatively impacts both customer experience and remote workforce productivity

Decrease Cost

By using automated self-service solutions that help reduce testing times and resource demand

Accelerate Cloud Migration

Vendor agnostic solutions to help accelerate and de-risk contact center migration to the cloud and ensure continued service excellence

Mitigate Risk

Providing a view of your service architecture from a customer perspective. Reduce MTTR and costly customer facing quality issues through proactive monitoring

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Industries Covered

A quick compensation for a flight delay, or outreach from an insurance company when a patient is having trouble resolving a problem. These situations extend far beyond the people typically thought of as “customers.” Members, clients, patients, guests, and intermediaries. Each industry requires a specific CX mindset. And suitable tools to make CX work, in all circumstances. Over our 25 years of existence, we have developed solutions and best practices that fit with the specificities of key industries.