Webinar - DORA Compliance

Join our webinar designed to help financial services and their ICT providers prepare for DORA. 6th March 2024, 15:30-16:30 CET
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Dora - Digital Operational Resilience Act

Introducing Hammer Edge

Extend agent experience measurement and management to the edge of your environment
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Stay up-to-date on the latest CX news!

Count on Hammer to stay up-to-date on the latest CX news, product releases, and opportunities in the world of Contact Center testing and assurance
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Unlock the potential of Google AI Contact Center

Design conversational self-service applications that are not menu-driven like traditional IVR applications, but allow users to explain their inquiry to a voice bot.
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When did you last stress test your Contact Center?

Frequent changes and upgrades create instability and performance defects
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Leader in E2E Contact Center testing

30 years
leading the contact center testing market
6 / 10
global banks rely on Hammer and its proven technology
+1Bn
customer interactions assured per day
680
global network channel partners & strategic alliances

CX environments are complicated and costly. Is yours performing at its best?

Gain complete visibility across your entire CX environment to identify and resolve contact center technology issues before they cause downtime, outages, and customer churn.

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End-to-end Contact Center testing

From planning your next contact center update and expansion to deploying it and serving customers, Hammer’s automated testing and quality assurance solutions ensure that your CX environment is achieving optimal performance with minimal downtime and risk.

Planning and Development

01. Plan

Hammer Voice Explorer
Improve IVR performance  

Hammer CallMaster
Automated CX script design  

Pre-deployment

02. Test

Hammer On-demand QA
Transform QA testing  

Hammer On-demand Performance
Mimic real-world customer engagement  

Hammer End-to-End
Software for the 360 view  

Hammer RTC
Virtual agent simulation for cloud platforms  

How Hammer helps

Reduce workload

Automate contact center testing and customer journey monitoring with a single platform

Support remote workers

Find and resolve performance and quality issues in even the remote parts of your network

Decrease costs

Use Hammer’s automated self-service solutions to accelerate testing time and free up resources

Accelerate cloud migration

Our vendor-agnostic solutions accelerate and de-risk contact center cloud migrations

Mitigate risk

Review your service architecture from the outside in to reduce MTTR and CX quality issues

Get in touch