When you have a problem, you need resolution quickly and efficiently, with as little impact or downtime as possible. That’s why it is the mission of Infovista’s global Customer Support team to provide you with the quality support you deserve - whether it is because you have a question or you find yourself in the most critical situation. Every Customer Support engineer strives to exceed your expectations.
Infovista offers a variety of Customer Support services for all Infovista products and solutions. Software maintenance and updates are provided along with technical support from our three Support Centers.
8 x 5 Support (requires annual support services contract)
A regional network of three global centers provides unlimited access to the Customer Support Organization for all technical questions on Infovista Software, 8 hours a day, 5 days a week during local business-day hours.
Electronic Delivery Services (Support Portal)
An active Support maintenance contract grants you access to our Support Portal that provides online access to Infovista-purchased products, 24 hours a day, 7 days a week.
Releases and Patches
New releases, upgrades and patches are posted regularly providing you access to our latest features and innovations.