Cloud-based hybrid testing for the real world
To fully optmize customer experience in the modern contact center, a mix of cloud and on-premise technologies is essential. Hammer’s automated testing capability, developed over three decades can simulate both on-premise and cloud technology environments. Only Hammer can give you complete end-to-end insight into how customers interact with your contact center in the real world.
- In the past multi-region test automation was unfeasible due to costly toll charges and complex environment configurations. Hammer is ideally suited for organizations who are looking to:
- Manage call center testing costs by minimizing or eliminating toll charges
- Increase the reliability and quality of test calls
- Measure internal, external and site-to-site user experience
Key benefits
Gain end-to-end visibility into performance
Ensure successful cloud migrations
Expand test coverage
Use local in-country dialing
Use cases and features
Complete test automation
There is a growing need for a testing solution that can verify the performance of CTI implementations such as screen pops, data accuracy and skills-based routing under real-life conditions. Hammer Hybrid is the only solution that allows end-to-end testing from the customer to the agent.
Be the PSTN without connecting to it
Thanks to Hammer Test System’s ability to generate ANI and DNIS, bypassing public networks is possible when testing interaction routing platform installations. Routing logic and other ANI/DNIS functionality no longer require expensive telecommunications lines or extensive test calls over PSTN.
Receive test calls
Emulate agent behavior in different regions without staffing call centers during test automation. Hammer Test System simulates a two-way voice communication over the network so you can validate the stability, accuracy, and voice quality of the transmission.
Comprehensive Orchestration APIs
Remotely execute feature testing, regression testing, and integration testing scenarios with the platform’s API capabilities. Automate ongoing operational tests to occur as often as every 5 minutes.
Read featured articles and publications
At a recent webinar, CX pros shared how testing can help utilities face storm seasons and avoid compliance fines. Hear the event’s top takeaways
Bracing for the Storm
Ensure contact center resilience in harsh weather and extreme climate events with our business continuity / disaster recovery planning advice
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DORA compliance experts from Hammer and Black Box shared insights on the new finance regulation. Hear the top takeaways from this essential event
DORA compliance: Navigating mandated testing requirements
Discover best practice to achieve operational resilience for DORA compliance and mitigate risks through building automated testing frameworks
Hammer On-Demand
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Hammer On-Call: performance testing
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OneSight
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Test automation and monitoring solutions
Hammer offers a variety of test automation and monitoring solutions for ensuring a quality experience for your remote workforce and customers.
HammerRTC for NICE CXone
Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.
Visibility into complex multi-vendor Contact Center performance for financial services
Drive customer service innovation, contact center efficiency and adapt to changing customer needs with our automated solutions for financial services.
Empowering Healthcare Providers to Deliver a Consistent and Quality CX
Cloud migration and compliance are challenging for healthcare providers. Learn how to innovate CX in a world characterized by "business unusual".
Evolve Your Utility Contact Center With Hammer
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Five reasons customers choose Hammer
Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.
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